FAQ (Frequently Asked Questions)
How do I proceed through the check out process?
Once you have finished adding items to your Shopping Bag, simply click the "Check Out" button on the Shopping Bag page and we will guide you through the check out process.
What is a fulfillment address?
The fulfillment address is your shipping address. If you have an international address, it is very helpful if you rewrite your address in the Special Instructions field during check out.
Can you ship your products anywhere?
Yes! However, we are not responsible for additional charges you may incur as a result of international duties.
What methods of payment do you accept?
We accept all major credit card brands.
How do I cancel an order or return an item?
E-mail us at sales@myaqua.ca, letting us know that you will be returning an item. Then, ship the item with your receipt to 1198 Gainsborough Rd, London ON N6H 5K8. Please include in this shipment your personal information that you used to make the order. Our policy typically is that, for returns, you as the customer will pay for shipping back to us, but we'll refund the cost of shipping with the original order. This is to help streamline the process and avoid having to exchange money for the purpose of refunding items.
How do I apply a promotional code to my order?
At the bottom of the first checkout page there will be a section labeled "Have a promo coupon?" Enter your code there, and you will see an instant change to your order. If the promo code is not working please email us at info@poolandspadeals.ca.
How safe is my personal information?
Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.
Which browser should I use to view your site?
We highly recommend that you browse with the latest version of Google Chrome, Apple Safari, Microsoft Edge, or Mozilla Firefox.
Do I need to install special software to shop online?
You do not need any special software to shop with us, however, you must have JavaScript enabled in your browser to purchase items on our site. This is standard for modern web browsers.
Does your site install cookies?
Yes, we do install small packets of information on your computer temporarily. Cookies are used by us to streamline and enhance your ordering experience. In order to use our online store, you must have cookies enabled at all times.
How do I enable cookies in my browser?
Cookies are generally enabled by default on modern browsers. For specific instructions on how to check or enable cookies, please consult the settings or preferences menu in Google Chrome, Apple Safari, Microsoft Edge, or Mozilla Firefox.
